Customer Experience Specialist

Recruitify_HR; Mandaluyong; On-site; PHP 223,200 - 357,120; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a seasoned Customer Service Associate to assist customers, answer inquiries, and provide accurate information about products and services.

You will resolve complaints, process orders and requests, update customer records, and collaborate with teammates to raise service quality. Requires a bachelor’s degree and 13 years’ experience in customer service.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong problem-solving abilities and a customer-oriented mindset are essential.
• Patience and empathy when dealing with customers are important.

Responsibilities

• Assist customers with inquiries and provide accurate information regarding products and services.
• Resolve customer complaints effectively and ensure customer satisfaction.
• Process orders, forms, applications, and requests promptly.
• Maintain customer records by updating account information as needed.
• Collaborate with team members to improve customer service quality.

Skills

Verbal communication

Written communication

Problem solving

Customer-oriented mindset

Patience

Empathy

Education

Bachelor's degree

13 years of customer service experience

Job description

Recruitify_HR in Metro Manila is seeking a seasoned Customer Service Associate to assist customers, answer inquiries, and provide accurate information about products and services.

You will resolve complaints, process orders and requests, update customer records, and collaborate with teammates to raise service quality. Requires a bachelor’s degree and 13 years’ experience in customer service.