Customer Service Representative

MCFT Philippines Trading Inc.; Parañaque; On-site; PHP 279,000 - 469,000; Full time

Job summary

MCFT Philippines Trading Inc. is seeking an adaptable Administrative Assistant to support customer service and service desk operations in Metro Manila.

The role involves handling inquiries, resolving issues, and maintaining professional client relationships. You will assist in documentation, data encoding, quotations, invoices, and service reports while coordinating with technicians and internal teams to ensure timely service delivery.

Qualifications

• Customer service experience required.
• Administrative support skills and documentation.
• Team coordination with technicians and operations.
• Graduate of any 4-year course.
• 1–2 years experience in an administrative field or relevant role.
• MS Office proficiency.
• Strong oral and written communication.

Responsibilities

• Respond promptly to client inquiries via phone, email, and other communication channels.
• Handle customer concerns, complaints, and service requests professionally and efficiently.
• Monitor open concerns and provide regular updates to clients until resolution.
• Maintain positive and professional relationships with key accounts.
• Ensure customer requests are properly recorded and addressed within agreed service timelines.
• Prepare, organize, and maintain service-related documents, records, reports, and correspondence.
• Encode and update customer information, service requests, job orders, and other relevant data.
• Assist in preparing quotations, service reports, invoices, and other required documents.
• Monitor and organize daily service desk activities and administrative workflows.
• Ensure accurate and timely filing of customer and service records.
• Coordinate with technicians, operations teams, and other departments regarding customer service requests.
• Schedule and coordinate technician visits, service calls, inspections, and other field activities.
• Follow up with technicians and internal teams on the status of ongoing service requests.
• Communicate customer requirements and service updates clearly to the appropriate teams.
• Help ensure that service requests are completed within agreed timelines and customer expectations.
• Escalate urgent or unresolved concerns to the appropriate supervisor or department.
• Monitor service requests and ensure proper follow-through from initial inquiry to resolution.
• Maintain accurate records of customer interactions and service activities.
• Identify recurring customer concerns and coordinate with relevant teams for appropriate action.
• Assist in preparing service performance reports and account-related updates.
• Support the Key Account team in maintaining high levels of customer satisfaction and service quality.

Skills

Customer service

Administrative support

Team coordination

Communication

Education

4-year degree

Tools

MS Office

Job description

Qualifications:

Customer service experience — proven ability to handle client inquiries, resolve concerns, and maintain professional relationships

Administrative support skills — experience in documentation and managing office workflows

Team coordination — ability to collaborate with technicians, operations staff, and other internal teams to ensure smooth service delivery

Graduate of any 4-year course

1–2 years of work experience in an administrative field or relevant role

Computer literate and proficient in Microsoft Office suite

Strong oral and written communication skills

Responsibilities

Customer Service

• Respond promptly to client inquiries through phone, email, and other communication channels.
• Handle customer concerns, complaints, and service requests professionally and efficiently.
• Monitor open concerns and provide regular updates to clients until resolution.
• Maintain positive and professional relationships with key accounts.
• Ensure customer requests are properly recorded and addressed within agreed service timelines.

Administrative Support

• Prepare, organize, and maintain service-related documents, records, reports, and correspondence.
• Encode and update customer information, service requests, job orders, and other relevant data.
• Assist in preparing quotations, service reports, invoices, and other required documents.
• Monitor and organize daily service desk activities and administrative workflows.
• Ensure accurate and timely filing of customer and service records.

Team Coordination

• Coordinate with technicians, operations teams, and other departments regarding customer service requests.
• Schedule and coordinate technician visits, service calls, inspections, and other field activities.
• Follow up with technicians and internal teams on the status of ongoing service requests.
• Communicate customer requirements and service updates clearly to the appropriate teams.
• Help ensure that service requests are completed within agreed timelines and customer expectations.
• Escalate urgent or unresolved concerns to the appropriate supervisor or department.

Additional Key Responsibilities

• Monitor service requests and ensure proper follow-through from initial inquiry to resolution.
• Maintain accurate records of customer interactions and service activities.
• Identify recurring customer concerns and coordinate with relevant teams for appropriate action.
• Assist in preparing service performance reports and account-related updates.
• Support the Key Account team in maintaining high levels of customer satisfaction and service quality.