Customer Service Specialist

Recruitify_HR; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing agency is seeking a dedicated customer service representative located in the Philippines. The role involves responding to customer inquiries through multiple channels and providing product information while resolving issues. The ideal candidate will have a bachelor's degree, 1-3 years of experience in customer service, and excellent communication skills. The ability to work in a fast-paced environment and handle complaints effectively is essential. Join our team to enhance the customer experience and satisfaction.

Qualifications

• 1-3 years of experience in a customer service role.
• Ability to handle customer complaints effectively.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Provide product or service information and resolve customer issues.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service processes.
• Conduct follow-ups to ensure customer satisfaction.

Skills

Excellent communication skills

Strong typing skills

BPO experience

Problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

Description

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide product or service information to customers and resolve any issues they may have.
• Document customer interactions and maintain accurate records of conversations.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Conduct follow-ups to ensure customer satisfaction and retention.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Excellent communication skills, strong typing skills, and BPO experience.
• Responsibilities and Duties: Ability to handle customer complaints effectively and provide insightful solutions.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric mindset.
• Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.