Customer Experience Specialist

Madras Security Printers Pvt. Ltd.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job description

• Responding promptly to customer inquiries.
• Communicating with customers.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.