Customer Service Specialist

Gratitude Philippines; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service company in Metro Manila seeks Customer Service Representatives to respond to customer inquiries efficiently and provide solutions. Candidates should hold a bachelor's degree and have 1-3 years of relevant experience. The role involves documenting interactions, collaborating with team members to enhance experience, and ensuring customer satisfaction. Ideal candidates will possess excellent communication skills and a strong problem-solving mindset, able to thrive in a fast-paced environment.

Qualifications

• 1-3 years of experience in a customer service role.
• Ability to handle customer complaints effectively.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product or service information and resolve issues.
• Document customer interactions and maintain accurate records.
• Conduct follow-ups to ensure satisfaction and retention.

Skills

Excellent communication skills

Strong typing skills

BPO experience

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Job description

Description

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide product or service information to customers and resolve any issues they may have.
• Document customer interactions and maintain accurate records of conversations.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Conduct follow-ups to ensure customer satisfaction and retention.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Excellent communication skills, strong typing skills, and BPO experience.
• Responsibilities and Duties: Ability to handle customer complaints effectively and provide insightful solutions.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric mindset.
• Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.