Customer Service Associate

Hunter's Hub Inc.; Pasig; On-site; PHP 279,000 - 334,800; Full time

Job summary

A leading staffing firm is seeking a Customer Service Representative in Metro Manila. The ideal candidate will have a Bachelor's degree, at least one year of experience, and strong communication skills. Responsibilities include managing customer inquiries, upselling products, and maintaining satisfaction. Willingness to work flexible hours is required.

Qualifications

• At least one year experience in Customer Service.
• Ability to handle challenging customer situations.
• Willingness to work beyond normal hours.

Responsibilities

• Directly interact with customers, addressing inquiries and complaints.
• Build and maintain solid customer relationships.
• Promote and upsell products and services.

Skills

Verbal communication

Written communication

Customer relationship management

Data entry accuracy

Interpersonal skills

Education

Bachelor's Degree in Business Administration or IT-related course

Tools

MS Word

MS Excel

CRM systems

Job description

Responsibilities

• Responsible for directly interacting with customers by efficiently answering post-sales inquiries, complaints, resolving issues, processing orders, maintaining customer records and ensuring a positive experience through effective communication and problem solving skills.
• Build and maintain a solid relationship with customers by ensuring that their needs and concerns are addressed promptly and professionally by providing exceptional services and support.
• Promote and upsell products and services based on customer's needs
• Provides support to all internal and external clients
• Escalate complex or unresolved problems to appropriate business units when necessary
• Achieve agreed upon sales quota /target
• Monitors customer satisfaction level

Qualifications

• Bachelor’s Degree in Business Administration or any field but preferably IT-related course
• With at least one (1) year experience in Customer Service
• Good verbal and written communication skills
• Has the ability to handle challenging customer situations and alleviate conflicts
• Able to work under pressure and meet deadlines
• Strong attention to details with high accuracy in data entry
• Knowledgeablein Customer Relationship Management (CRM) system
• Proficient in MS Word and MS Excel
• Effectivetime management and strong interpersonal skills
• Technical knowledge is an advantage
• Must be willing to go beyond the normal working hours including weekends