Customer Experience Specialist

Idara Corporation; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job description

Responsibilities

• Handle customer inquiries, concerns, and complaints through phone, email, chat, or in person
• Provide accurate information about company products, services, policies, and procedures
• Resolve customer issues promptly while maintaining a polite and professional attitude
• Document customer interactions, transactions, and feedback accurately in company systems
• Follow company rules, service standards, and escalation procedures
• Coordinate with other departments to ensure customer concerns are properly addressed
• Process orders, returns, refunds, or service requests when applicable
• Maintain customer satisfaction by delivering consistent and high-quality service
• Handle difficult or irate customers calmly and professionally
• Meet individual and team performance targets (KPIs, response time, resolution rate, etc.)
• Protect customer data and maintain confidentiality at all times
• Participate in trainings, meetings, and continuous improvement activities