Customer Care Specialist — Growth, Impact & Great Benefits

LizardBear Tasking, Inc. (PEZA); Antipolo; On-site; PHP 290,000 - 379,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs in the Philippines is seeking a Customer Care Specialist to deliver world-class service across phone, email, and live chat channels. You will resolve inquiries, document interactions, and uphold client KPIs with a customer-centric approach.

The role requires high school graduate and fluent English, strong communication, problem-solving, and empathy. We offer competitive salary, comprehensive benefits, and opportunities for growth within a People First culture.

Qualifications

• High school graduate required.
• Fluent in English (written and spoken).
• Experience with Zendesk or similar CRM is a plus.

Responsibilities

• Provide world-class customer service across calls, email, and live chat channels.
• Address inquiries promptly and resolve issues to customer satisfaction.
• Navigate internal documentation to deliver accurate responses and escalate when needed.
• Document interactions according to SOPs and uphold client KPIs.

Skills

Fluent English

Communication skills

Problem solving

Empathy

Education

High school graduate

Tools

Zendesk

Slack

Job description

TaskUs in the Philippines is seeking a Customer Care Specialist to deliver world-class service across phone, email, and live chat channels. You will resolve inquiries, document interactions, and uphold client KPIs with a customer-centric approach.

The role requires high school graduate and fluent English, strong communication, problem-solving, and empathy. We offer competitive salary, comprehensive benefits, and opportunities for growth within a People First culture.