Customer Care Specialist: Elevate the Customer Experience

TaskUs Outsourcing Philippines, Inc.; Las Piñas; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs Outsourcing Philippines, Inc. is seeking a Customer Care Specialist to deliver world-class service to our clients, handling inquiries via phone, email, and live chat with accuracy, empathy, and efficiency.

The role emphasizes a processes-driven approach, collaboration with cross-functional teams, and adherence to client KPIs, while offering competitive salary, comprehensive benefits, and opportunities for professional growth within a People First culture.

Qualifications

• Computer literate with Windows or macOS and Microsoft Office.
• Fluent in English, with strong written and verbal communication.
• Must be at least a high school graduate.
• Experience with customer support software is helpful.

Responsibilities

• Provide world-class customer service via calls, email, and live chat.
• Address inquiries, resolve issues, and maintain customer satisfaction.
• Navigate internal and external documentation to deliver accurate responses.
• Escalate issues to appropriate internal teams.
• Adhere to client KPIs and company policies during interactions.

Skills

Fluent English

Customer service

Problem-solving

Team player

Adaptable

Education

High school graduate

Tools

Zendesk

Slack

Internal troubleshooting tools

Job description

TaskUs Outsourcing Philippines, Inc. is seeking a Customer Care Specialist to deliver world-class service to our clients, handling inquiries via phone, email, and live chat with accuracy, empathy, and efficiency.

The role emphasizes a processes-driven approach, collaboration with cross-functional teams, and adherence to client KPIs, while offering competitive salary, comprehensive benefits, and opportunities for professional growth within a People First culture.