Customer Experience Representative | AU Healthcare | Up to ₱47K

Acquire Intelligence; Quezon City; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with bigs

Recognition through Value Awards

Internal promotions for career growth

14th Month Pay after 5 years

Job summary

Acquire Intelligence is seeking a Customer Experience Representative to join our Australian Healthcare team in Eastwood, Quezon City. This full-time role focuses on delivering outstanding customer service and support to clients’ customers across phone, email, chat, and other channels.

You will handle inquiries, resolve issues, document interactions, and contribute to service improvements while maintaining high standards of privacy and accuracy in a healthcare setting.

Qualifications

• Experience in customer service or call centre environments.
• Excellent communication and active listening skills.
• Strong problem solving and critical thinking abilities.
• Patience, empathy, and a client-focused approach.
• Proficiency with CRM systems and MS Office tools.
• Ability to manage multiple tasks in a fast-paced setting.
• Attention to detail and accurate documentation.

Responsibilities

• Respond to inquiries via phone, email, chat, and other channels with professionalism and empathy.
• Provide accurate information about healthcare services, products and policies.
• Resolve complaints promptly with a solution-focused mindset.
• Process requests such as appointments, refunds, and service changes.
• Maintain detailed records of customer interactions in company systems.
• Identify opportunities to improve customer satisfaction and provide feedback.

Skills

Customer service

Communication

Empathy

Problem solving

CRM software

Multitasking

Attention to detail

Data privacy

Willingness to learn

Education

High school diploma or equivalent

Healthcare or customer service qualifications (advantageous)

Tools

CRM software

Microsoft Office

Job description

About the role

We are seeking a Customer Experience Representative to join our Australian Healthcare team at Eastwood, Quezon City. This is a full-time position that plays a vital role in delivering outstanding customer service and support to our healthcare clients' customers. As a Customer Experience Representative, you will be the voice of our client organisation, handling inquiries, resolving issues, and building positive relationships with customers across various communication channels. This role is essential to maintaining our clients' reputation and ensuring customer satisfaction in the healthcare sector.

Key responsibilities

• Responding to customer inquiries via phone, email, chat, and other communication channels with professionalism and empathy
• Providing accurate information about healthcare services, products, and policies to customers
• Resolving customer complaints and issues promptly whilst maintaining a positive and solution-focused approach
• Processing customer requests, including appointments, refunds, and service modifications
• Maintaining detailed and accurate records of customer interactions in the company's systems
• Identifying opportunities to enhance customer satisfaction and providing feedback to management
• Following established protocols and quality standards to ensure consistency in service delivery
• Escalating complex issues to senior team members or supervisors when necessary
• Contributing to a collaborative team environment and supporting colleagues where possible

About you

• Proven customer service experience, ideally in a call centre, healthcare, or similar service-oriented environment
• Excellent communication skills with the ability to articulate information clearly and listen actively to customers
• Strong problem-solving abilities and the capacity to think critically to resolve customer issues
• Patience, empathy, and a genuine desire to help customers achieve positive outcomes
• Proficiency with computer systems, CRM software, and typical Microsoft Office applications
• Ability to handle multiple tasks simultaneously and manage time effectively in a fast-paced environment
• Attention to detail and commitment to maintaining accuracy in documentation and record-keeping
• Professional demeanour with the ability to remain calm under pressure and handle difficult customer interactions
• Strong understanding of data privacy and confidentiality, particularly in healthcare settings
• Flexibility to adapt to changing priorities and willingness to learn new processes and systems
• High school diploma or equivalent; additional qualifications in healthcare or customer service are advantageous

About us

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

Benefits

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards
• Real career growth with internal promotions
• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• 12 Vacation Leaves
• 12 Sick Leaves
• 1 Birthday Leave

What are you waiting for? Come for a career, stay for the fun!