Healthcare Customer Support Specialist

Metacom Careers; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Night differential 20%

HMO coverage Day 1

Life and Accident Insurance

Annual salary increase

13th Month Pay

14th Month Pay

₱1,000 Flex Fund Allowance

Job summary

Metacom Careers is hiring a Healthcare Customer Service Representative to assist members with healthcare-related concerns and provide accurate information. This on-site role in Quezon City offers growth opportunities in the healthcare BPO sector.

You will handle inquiries, verify data, document interactions, and escalate issues as needed. Open to college graduates with or without experience, English proficiency required, and weekend/shift scheduling.

Qualifications

• College graduates welcome, with or without prior work experience.
• Applicant with at least 6 months of customer service experience or 2 years of college are welcome to apply.
• Must have above-average English communication skills, both verbal and written.
• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Good comprehension and attention to detail.
• Basic knowledge of Microsoft Office applications.
• Willing to work on weekends and holidays.
• Willing to work in a shifting schedule, including night shifts.
• Must be comfortable handling healthcare-related customer concerns and sensitive information.

Responsibilities

• Handle customer inquiries regarding healthcare services, benefits, and account-related concerns.
• Provide accurate and timely information based on available account guidelines and procedures.
• Assist customers with questions and concerns regarding their healthcare plans and services.
• Verify and update customer information when necessary.
• Document customer interactions and maintain accurate records.
• Resolve customer concerns professionally and efficiently.
• Apply analytical and problem-solving skills when handling complex inquiries.
• Escalate concerns to the appropriate team when necessary.
• Maintain professionalism, empathy, and confidentiality when dealing with customer information.
• Meet established quality, productivity, attendance, and customer service standards.
• Perform other related tasks as assigned.

Skills

Customer service

English communication

Interpersonal skills

Analytical thinking

Problem solving

Attention to detail

Team player

Education

College graduate

2 years of college completed

Tools

Microsoft Office

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

We are looking for Customer Service Representatives to join our Healthcare Account. As a Healthcare CSR, you will assist members and customers with healthcare-related concerns, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

• Handle customer inquiries regarding healthcare services, benefits, and account-related concerns.
• Provide accurate and timely information based on available account guidelines and procedures.
• Assist customers with questions and concerns regarding their healthcare plans and services.
• Verify and update customer information when necessary.
• Document customer interactions and maintain accurate records.
• Resolve customer concerns professionally and efficiently.
• Apply analytical and problem-solving skills when handling complex inquiries.
• Escalate concerns to the appropriate team when necessary.
• Maintain a high level of professionalism, empathy, and confidentiality when dealing with customer information.
• Meet established quality, productivity, attendance, and customer service standards.
• Perform other related tasks as assigned.

Qualifications / Requirements

• College graduates are welcome, with or without prior work experience.
• Applicants who have completed at least 2 years of college with 6 months of customer service-related experience are also welcome to apply.
• Must have above-average English communication skills, both verbal and written.
• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Good comprehension and attention to detail.
• Basic knowledge of Microsoft Office applications.
• Willing to work on weekends and holidays.
• Willing to work in a shifting schedule, including night shifts, depending on business requirements.
• Must be comfortable handling healthcare-related customer concerns and sensitive information.

Upon Hire:

• ₱1,000 Flex Fund Allowance

Additional Benefits:

• 20% Night Differential
• HMO coverage for employee – Day 1
• Life and Accident Insurance
• Annual salary increase based on performance
• 13th Month Pay
• 14th Month Pay

Why Join Us?

• Open to college graduates with or without experience
• Opportunity to build a career in the healthcare BPO industry
• Competitive salary and benefits package
• Opportunities for career growth and performance-based salary increases

Ideal Candidate

We are looking for someone who is customer-focused, empathetic, analytical, and comfortable communicating in English. If you enjoy helping people, solving problems, and working in a fast-paced environment, this healthcare account may be a good opportunity to develop your BPO career.

English Language Customer Service Problem Solving Team Player Strong Work Ethic Organizational Skills People Skills Interpersonal Skills Account Management

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