Customer Service Representative | Up to ₱23K

Acquire Intelligence; Eastern Manila District; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value awards

Career growth

14th month pay

Referral incentives

Vacation leaves

Sick leaves

Birthday leave

Job summary

Acquire Intelligence in Ortigas, Pasig City, is hiring a Customer Service Representative. This full-time role puts you at the voice of the company, handling inquiries across phone, email, chat, and other channels while delivering friendly, professional service.

You will resolve issues, record interactions in the database, meet performance targets, and collaborate with teams to improve customer satisfaction.

Qualifications

• 1–2 years in customer service or call centre environment preferred
• Excellent written and verbal communication with professional tone
• Proficient with computers, databases and relevant software applications

Responsibilities

• Handle inquiries via phone, email, chat and other channels with professionalism and courtesy
• Provide accurate information about products and services to address questions
• Resolve issues promptly and escalate complex matters when necessary
• Maintain detailed records of interactions and transactions in the company database
• Meet or exceed targets for call handling and customer satisfaction
• Collaborate with teams to resolve issues efficiently
• Follow company policies and maintain high service standards
• Participate in training and stay updated on product knowledge and procedures

Skills

Communication skills

English fluency

Problem solving

Multitasking

Customer service experience

Teamwork

Reliability

Education

High school diploma

Customer service certification

Job description

About the role

We are seeking a dedicated and customer-focused Customer Service Representative to join our growing team in Ortigas, Pasig City. This is a full-time position where you will be the voice of our company, delivering outstanding customer support across multiple communication channels. In this role, you will be responsible for handling customer enquiries, resolving issues promptly, and ensuring every interaction reflects our commitment to excellence. This position is strategically important to our organisation as it directly impacts customer satisfaction, retention, and our reputation in the marketplace.

Key responsibilities

• Handle incoming customer enquiries via phone, email, chat, and other communication channels with professionalism and courtesy
• Provide accurate information about products and services to address customer questions and concerns
• Resolve customer issues and complaints in a timely and effective manner, escalating complex matters when necessary
• Maintain detailed and accurate records of customer interactions and transactions in the company database
• Follow company policies and procedures whilst maintaining high standards of customer service
• Identify opportunities to enhance customer satisfaction and gather feedback for continuous improvement
• Process customer requests, including orders, returns, and account updates
• Collaborate with other team members and departments to resolve customer issues efficiently
• Meet or exceed performance targets for call handling, customer satisfaction, and attendance
• Participate in training programmes and stay updated on product knowledge and service procedures

About you

• High school diploma or equivalent qualification; additional certifications in customer service are advantageous
• Proven experience in a customer service or call centre environment, preferably 1-2 years
• Excellent communication skills, both written and verbal, with clear pronunciation and professional tone
• Strong problem-solving abilities and the capacity to remain calm under pressure
• Outstanding listening skills and empathy for customer concerns
• Proficiency in using computer systems, databases, and relevant software applications
• Ability to multitask and manage time effectively in a fast-paced environment
• Positive attitude with a genuine desire to help customers and contribute to team success
• Flexibility to work rotating shifts and weekends as required
• Fluency in English; proficiency in additional languages is preferred
• Reliability and commitment to maintaining consistent attendance and punctuality

About us

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

Benefits

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards
• Real career growth with internal promotions
• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• 12 Vacation Leaves
• 12 Sick Leaves
• 1 Birthday Leave

What are you waiting for? Come for a career, stay for the fun!