Customer Service Representative BLENDED Healthcare - 23K salary package!

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Quezon City; On-site; PHP 234,000 - 280,000; Full time

Benefits offered by this job

Competitive salary up to PHP 23,000/mo

Health benefits

Professional development

Career advancement opportunities

Performance incentives

Work-life balance & flexible schedules

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is hiring a Customer Service Representative (Blended Healthcare Account) in Quezon City. This full-time role combines phone, email, and chat support to deliver high-quality service to healthcare clients and their customers.

You will handle inquiries, provide accurate information, document interactions, and maintain compliance with healthcare standards while meeting performance targets.

Qualifications

• Experience in customer support or call center environment.
• Strong verbal and written communication with professional tone.
• Ability to multitask and manage time in a fast-paced setting.
• Familiarity with CRM systems and call center software.
• Detail-oriented with data accuracy.

Responsibilities

• Handle inbound inquiries via phone, email, and chat with professionalism.
• Provide accurate information and resolve issues efficiently.
• Document all interactions in the system for continuity.
• Follow protocols while keeping healthcare standards in mind.
• Make outbound calls when required with a customer-first approach.
• Escalate complex issues to proper departments or supervisors.
• Maintain a professional demeanor and positive attitude.
• Meet/exceed targets for call handling, CSAT, and quality.
• Collaborate with teammates to share best practices.

Skills

Customer service experience

Excellent communication

Multitasking

Clear diction

Data accuracy

Education

2 years in college + 6 months experience

4-year college graduate, any course

Job description

About us

SAGILITY PH is a leading provider of customer service solutions, specializing in delivering exceptional support across diverse industries. We are committed to fostering a workplace culture that values excellence, innovation, and employee development. Our team is dedicated to providing outstanding service that builds lasting relationships with our clients and supports their operational success.

About the role

We are recruiting a Customer Service Representative (Blended Healthcare Account) to join our growing team in Quezon City, Metro Manila. This is a full-time position offering a competitive salary package up to 23,000/month. As a Customer Service Representative, you will play a vital role in delivering high-quality support to our healthcare clients and their customers. You will be responsible for managing both inbound and outbound communications, ensuring that every interaction reflects our commitment to excellence and customer satisfaction. This blended role combines phone, email, and chat support, allowing you to develop diverse communication skills whilst contributing meaningfully to our healthcare client's success.

Key responsibilities

• Handle inbound customer inquiries via telephone, email, and chat with professionalism and courtesy
• Provide accurate information and resolve customer issues efficiently and effectively
• Document all customer interactions accurately in our system to ensure continuity of service
• Follow established protocols and procedures whilst maintaining compliance with healthcare standards
• Manage outbound calls to customers as required, following a customer-first approach
• Escalate complex issues to appropriate departments or supervisors when necessary
• Maintain a professional demeanor and positive attitude throughout all customer interactions
• Meet or exceed performance targets including call handling times, customer satisfaction scores, and quality metrics
• Collaborate with team members to share best practices and support one another in delivering exceptional service

What we're looking for

• Completed 2 years in college with at least 6 months work experience
• College graduate 4 yrs - any course, no experience needed
• Proven customer service experience in a call center or similar environment
• Excellent communication skills, both verbal and written, with clear diction and professional tone
• Strong ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in using computers and familiarity with CRM systems and call centre software
• Patient and empathetic approach to customer interactions with problem-solving capabilities
• Ability to work independently whilst being a collaborative team player
• Flexibility to adhere to scheduling requirements, including shift work when necessary
• Knowledge of or willingness to learn about healthcare industry practices is advantageous
• Strong attention to detail and commitment to data accuracy

What we offer

SAGILITY PH is committed to supporting the wellbeing and development of our employees. We offer a range of benefits designed to enhance your career and quality of life:

• Competitive salary package up to 23,000/month
• Comprehensive health and wellness benefits
• Opportunities for professional development and skills training
• Career advancement pathways within a growing organisation
• Supportive team environment with experienced supervisors and mentors
• Performance incentive programmes
• Work-life balance initiatives and flexible scheduling considerations