Healthcare CX Specialist - Multichannel Support

Acquire Intelligence; Quezon City; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with bigs

Recognition through Value Awards

Internal promotions for career growth

14th Month Pay after 5 years

Job summary

Acquire Intelligence is seeking a Customer Experience Representative to join our Australian Healthcare team in Eastwood, Quezon City. This full-time role focuses on delivering outstanding customer service and support to clients’ customers across phone, email, chat, and other channels.

You will handle inquiries, resolve issues, document interactions, and contribute to service improvements while maintaining high standards of privacy and accuracy in a healthcare setting.

Qualifications

• Experience in customer service or call centre environments.
• Excellent communication and active listening skills.
• Strong problem solving and critical thinking abilities.
• Patience, empathy, and a client-focused approach.
• Proficiency with CRM systems and MS Office tools.
• Ability to manage multiple tasks in a fast-paced setting.
• Attention to detail and accurate documentation.

Responsibilities

• Respond to inquiries via phone, email, chat, and other channels with professionalism and empathy.
• Provide accurate information about healthcare services, products and policies.
• Resolve complaints promptly with a solution-focused mindset.
• Process requests such as appointments, refunds, and service changes.
• Maintain detailed records of customer interactions in company systems.
• Identify opportunities to improve customer satisfaction and provide feedback.

Skills

Customer service

Communication

Empathy

Problem solving

CRM software

Multitasking

Attention to detail

Data privacy

Willingness to learn

Education

High school diploma or equivalent

Healthcare or customer service qualifications (advantageous)

Tools

CRM software

Microsoft Office

Job description

Acquire Intelligence is seeking a Customer Experience Representative to join our Australian Healthcare team in Eastwood, Quezon City. This full-time role focuses on delivering outstanding customer service and support to clients’ customers across phone, email, chat, and other channels.

You will handle inquiries, resolve issues, document interactions, and contribute to service improvements while maintaining high standards of privacy and accuracy in a healthcare setting.