Customer Service Representative – Healthcare & Pharmaceutical Account

GAINSTRONG TALENT SOLUTIONS CORP.; Quezon City; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Competitive Salary Package + Incentive

Paid Training

Fast-track Recruitment Process

HMO and Career Advancement

Night Differential and Overtime Pay

Life Insurance

Gym Membership

Additional Leave

Company Events

Company Christmas Gift

Employee Discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking motivated Customer Service Representatives for our Healthcare and Pharmaceutical Account in Quezon City.

You will assist customers with healthcare inquiries, provide accurate information, and strive to deliver a positive customer experience across all interactions. Qualified candidates are at least a high school graduate with 3 months of BPO experience, strong verbal and written communication skills, and willingness to work onsite at UP Ayala

Qualifications

• At least high school graduate or senior high school graduate.
• Must have at least 3 months of BPO experience.
• Good verbal and written communication skills.
• Willing to work onsite at UP Ayala Technohub, Quezon City.
• Amenable to shifting schedules.

Responsibilities

• Handle inbound customer inquiries regarding healthcare and pharmaceutical products and services.
• Provide accurate information and appropriate solutions to customer concerns.
• Assist customers with account-related questions, requests, and concerns.
• Maintain professionalism and deliver excellent customer service.
• Ensure accurate documentation of customer interactions.

Skills

Customer service

Communication skills

Problem-solving

Education

High School Graduate

Job description

We are looking for motivated and customer-oriented individuals to join our team as Customer Service Representatives for our Healthcare and Pharmaceutical Account. The successful candidates will assist customers with healthcare-related inquiries, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

• Handle inbound customer inquiries regarding healthcare and pharmaceutical products and services.

• Provide accurate information and appropriate solutions to customer concerns.

• Assist customers with account-related questions, requests, and concerns.

• Maintain professionalism and deliver excellent customer service.

• Ensure accurate documentation of customer interactions.

Qualifications

• At least High School Graduate or Senior High School Graduate.

• Must have at least 3 months of BPO experience.

• Good verbal and written communication skills.

• Customer service-oriented with good problem-solving abilities.

• Willing to work onsite at UP Ayala Technohub, Quezon City.

• Amenable to work in shifting schedules.

Benefits

• Competitive Salary Package + Performance Incentives

• Paid Training

• Fast-track Recruitment Process

• HMO and Career Advancement Opportunities

• Night Differential and Overtime Pay

• Life Insurance

• Gym Membership

• Additional Leave

• Company Events

• Company Christmas Gift

• Employee Discount