Customer Service Representative | AU Financial Services | Up to PHP33.6K Package

Acquire Intelligence; Quezon City; Vor Ort; PHP 268.000 - 469.000; Vollzeit

Benefits dieser Stelle

HMO coverage for you and your family

Epic Yearly Kick-Off Parties withmajor

Recognition through Value Awards

Real career growth with internalPromot

14th Month Pay

Generous referral incentives up to ₱42

12 Vacation Leaves

12 Sick Leaves

1 Birthday Leave

Zusammenfassung

Acquire Intelligence is seeking a Customer Service Representative to join our Australian Financial Services team. This full-time role is based in Eastwood, Quezon City, serving as the vital link between our clients and their customers with professional, empathetic support.

You will handle inquiries, resolve issues, and ensure compliant service delivery while maintaining high customer satisfaction and first-contact resolution.

Qualifikationen

• Proven experience in a customer service or call centre environment.
• Excellent communication skills to convey complex information clearly and professionally.
• Strong listening and empathy skills to stay patient under pressure.
• Proficient with computer systems and CRM tools; able to navigate multiple applications.
• Ability to multitask and manage several customer interactions simultaneously.
• Attention to detail and accuracy in handling customer data and transactions.

Aufgaben

• Answer inbound calls from customers seeking assistance, information, and support regarding financial services and products.
• Listen actively to customer concerns and provide accurate, helpful solutions in a professional and courteous manner.
• Process customer requests including account inquiries, transaction processing, and service modifications.
• Troubleshoot and resolve issues, escalating complex matters when needed.
• Maintain detailed records of all customer interactions in designated systems.
• Adhere to compliance, security protocols, and company policies during interactions.
• Identify opportunities to cross-sell or promote financial services products.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Meet and exceed performance targets such as call handle time and customer satisfaction.
• Participate in training and professional development programs.

Kenntnisse

Customer service

Communication

Active listening

CRM tools

Multitasking

Attention to detail

Problem-solving

Independence

Teamwork

Adaptability

Empathy

Ausbildung

High school diploma or equivalent

Tools

CRM software

Telephone systems

Jobbeschreibung

About the role

We are seeking a Customer Service Representative to join our Australian Financial Services team. This is a full-time position based in Eastwood, Quezon City. As a Customer Service Representative, you will be the vital link between our Australian financial services clients and their customers, providing professional, efficient, and empathetic support. This role is strategically important to our operations, as you will directly impact customer satisfaction, retention, and the reputation of our clients' organisations. You will handle customer inquiries, resolve issues, and ensure every interaction reflects the high standards expected in the financial services industry.

Key responsibilities

• Answer inbound calls from customers seeking assistance, information, and support regarding financial services and products




• Listen actively to customer concerns and provide accurate, helpful solutions in a professional and courteous manner




• Process customer requests, including account inquiries, transaction processing, and service modifications




• Troubleshoot and resolve customer issues efficiently, escalating complex matters to senior team members when necessary




• Maintain detailed and accurate records of all customer interactions using designated systems and databases




• Adhere to compliance requirements, security protocols, and company policies throughout all customer interactions




• Identify opportunities to cross-sell or promote relevant financial services products to customers




• Collaborate with team members and other departments to ensure seamless service delivery




• Meet and exceed performance targets including call handle time, customer satisfaction ratings, and first-call resolution rates




• Participate in training sessions and continuous professional development programmes

About you

• Proven experience in a customer service or call centre environment, preferably within the financial services industry




• Excellent communication skills with the ability to articulate complex information clearly and professionally




• Strong listening and empathy skills, with the ability to remain patient and composed under pressure




• Proficiency in using computer systems, customer relationship management (CRM) tools, and telephone systems




• Ability to multitask effectively and manage multiple customer interactions simultaneously




• Knowledge of financial services products and concepts is advantageous




• Attention to detail and accuracy in processing customer information and transactions




• Ability to work independently and as part of a collaborative team




• Flexibility to adapt to changing priorities and work schedules as required




• Strong problem-solving skills and the ability to handle customer complaints professionally




• High school diploma or equivalent qualification required; additional qualifications in customer service or finance are a plus

About us

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

Benefits

• HMO coverage for you and your family




• Epic Yearly Kick-Off Parties with major giveaways




• Recognition through our Value Awards




• Real career growth with internal promotions




• 14th Month Pay for employees who complete 5 years with us




• Generous referral incentives of up to ₱42,000 depending on the role




• 12 Vacation Leaves




• 12 Sick Leaves




• 1 Birthday Leave

What are you waiting for? Come for a career, stay for the fun!