Customer Service Representative (WAH) Earn up to 21K salary package!

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Quezon City; On-site; PHP 213,000 - 255,000; Full time

Benefits offered by this job

Health benefits

Professional development

Career advancement

Performance incentives

Job summary

SAGILITY PH Philippines is hiring a Customer Service Representative (Blended Healthcare Account) in Quezon City, Metro Manila. This full-time role combines phone, email, and chat support to deliver excellent service to healthcare clients and their customers.

You will handle inquiries, provide accurate information, document interactions, and uphold healthcare compliance while working in a collaborative, customer-first team environment.

Qualifications

• Two years of college with 6 months work experience.
• College graduate 4 yrs – any course, no experience needed.
• Proven customer service experience in a call center or similar environment.
• Excellent communication skills, both verbal and written, with clear diction and professional tone.

Responsibilities

• Handle inbound customer inquiries via telephone, email, and chat with professionalism and courtesy.
• Provide accurate information and resolve customer issues efficiently and effectively.
• Document all customer interactions accurately in our system to ensure continuity of service.
• Follow established protocols and procedures whilst maintaining compliance with healthcare standards.
• Manage outbound calls to customers as required, following a customer-first approach.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain a professional demeanor and positive attitude throughout all customer interactions.
• Meet or exceed performance targets including call handling times, customer satisfaction scores, and quality metrics.
• Collaborate with team members to share best practices and support one another in delivering exceptional service.

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Education

Two-year college

College graduate

Tools

CRM systems

Call center software

Job description

About us

SAGILITY PH is a leading customer service solutions provider committed to delivering exceptional support and service excellence to our clients. We pride ourselves on creating a supportive work environment where our team members can thrive and develop their careers. Our mission is to provide outstanding customer experiences through dedicated, professional, and empathetic service representatives who understand the importance of building lasting relationships with our clients.

About the role

We are recruiting a Customer Service Representative (Blended Healthcare Account) to join our growing team in Quezon City, Metro Manila. This is a full-time position offering a competitive salary package up to 21,000/month. As a Customer Service Representative, you will play a vital role in delivering high-quality support to our healthcare clients and their customers. You will be responsible for managing both inbound and outbound communications, ensuring that every interaction reflects our commitment to excellence and customer satisfaction. This blended role combines phone, email, and chat support, allowing you to develop diverse communication skills whilst contributing meaningfully to our healthcare client's success.

Key responsibilities

• Handle inbound customer inquiries via telephone, email, and chat with professionalism and courtesy
• Provide accurate information and resolve customer issues efficiently and effectively
• Document all customer interactions accurately in our system to ensure continuity of service
• Follow established protocols and procedures whilst maintaining compliance with healthcare standards
• Manage outbound calls to customers as required, following a customer-first approach
• Escalate complex issues to appropriate departments or supervisors when necessary
• Maintain a professional demeanor and positive attitude throughout all customer interactions
• Meet or exceed performance targets including call handling times, customer satisfaction scores, and quality metrics
• Collaborate with team members to share best practices and support one another in delivering exceptional service

What we're looking for

• Completed 2 years in college with at least 6 months work experience
• College graduate 4 yrs - any course, no experience needed
• Proven customer service experience in a call center or similar environment
• Excellent communication skills, both verbal and written, with clear diction and professional tone
• Strong ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in using computers and familiarity with CRM systems and call center software
• Patient and empathetic approach to customer interactions with problem-solving capabilities
• Ability to work independently whilst being a collaborative team player
• Flexibility to adhere to scheduling requirements, including shift work when necessary
• Knowledge of or willingness to learn about healthcare industry practices is advantageous
• Strong attention to detail and commitment to data accuracy
• Available ASAP

What we offer

SAGILITY PH is committed to supporting the wellbeing and development of our employees. We offer a range of benefits designed to enhance your career and quality of life:

• Competitive salary package up to 21,000/month
• Comprehensive health and wellness benefits
• Opportunities for professional development and skills training
• Career advancement pathways within a growing organization
• Supportive team environment with experienced supervisors and mentors
• Performance incentive programs
• Work-life balance initiatives and flexible scheduling considerations