Healthcare Customer Support Representative

TransPerfect Business Solutions Inc; Eastern Manila District; On-site; PHP 214,000 - 357,000; Full time

Job summary

TransPerfect Business Solutions Inc is seeking a motivated Healthcare Customer Service Representative to assist customers, address inquiries, and provide reliable support for a positive experience.

The ideal candidate has strong communication and problem-solving skills, thrives in a fast-paced BPO environment, and is willing to work shifting schedules including weekends and holidays. Healthcare account experience is an advantage, with confidentiality and quality in focus.

Qualifications

• Minimum 6 months of BPO or call center experience.
• Having worked on a Healthcare account is an advantage.
• Strong verbal and written communication skills.
• Excellent customer service, critical thinking and problem-solving abilities.
• Basic computer skills and the ability to navigate multiple systems.
• Ability to work efficiently in a fast-paced, performance-driven environment.
• Willingness to work shifting schedules, including weekends and holidays when required.
• Dependable, flexible and committed to delivering quality service.

Responsibilities

• Handle incoming customer inquiries and concerns through phone calls and other channels.
• Provide clear, accurate, and timely information to meet customer needs.
• Resolve customer issues professionally, escalating complex cases as needed.
• Deliver excellent service while maintaining high customer satisfaction.
• Record interactions and ensure information is updated in the system.
• Follow policies, procedures and quality guidelines.
• Meet performance targets related to productivity, service quality, attendance, and satisfaction.
• Handle customer information with confidentiality and professionalism.
• Coordinate with internal teams to ensure timely resolution of concerns.

Skills

BPO experience

Healthcare account

Verbal communication

Written communication

Basic computer skills

multitasking / efficiency

Shifting schedules

Job description

Healthcare Customer Service Representative

Earn up to ₱32,000 Package!

Position Overview

We are looking for motivated and customer-focused individuals to join our team as Healthcare Customer Service Representatives. In this role, you will assist customers with their inquiries, address concerns, and provide reliable support while ensuring a smooth and positive customer experience.

The ideal candidate has strong communication and problem-solving skills, a passion for helping others, and the ability to thrive in a fast-paced BPO environment.

Key Responsibilities

• Handle incoming customer inquiries and concerns through phone calls and other communication channels.

• Provide clear, accurate, and timely information to ensure customer needs are met.

• Address and resolve customer issues professionally, escalating complex cases when necessary.

• Deliver excellent customer service while maintaining high customer satisfaction.

• Record customer interactions and ensure all information is accurately updated in the system.

• Follow company policies, standard procedures, and established quality guidelines.

• Consistently meet performance targets related to productivity, service quality, attendance, and customer satisfaction.

• Handle customer information with confidentiality and professionalism.

• Coordinate with relevant internal teams to ensure timely resolution of customer concerns.

Qualifications

• At least 6 months of BPO or call center experience.

• Previous experience handling a Healthcare account is an advantage.

• Strong verbal and written communication skills.

• Excellent customer service, critical thinking, and problem-solving abilities.

• Basic computer skills and the ability to navigate multiple systems and applications.

• Ability to work efficiently in a fast-paced, performance-driven environment.

• Willingness to work on shifting schedules, including weekends and holidays, when required.

• Must be dependable, flexible, and committed to delivering quality service.

Ideal Candidate Profile

We are looking for individuals who demonstrate:

• A Customer-First Mindset: Genuinely enjoys assisting customers and finding solutions to their concerns.

• Accountability: Takes ownership of responsibilities and follows through on customer requests.

• Adaptability: Can quickly learn new systems, processes, and procedures.

• Attention to Detail: Ensures accuracy when handling customer information and documenting interactions.

• Problem-Solving Skills: Approaches challenges with a positive attitude and a solution-oriented mindset.

• Teamwork: Works collaboratively with colleagues to achieve individual and team goals.