Customer Service Representative - Healthcare

MicroSourcing International; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage Day 1 for you and

Paid time off with cash conversion

Group life insurance

Performance bonuses

Competitive pay

Job summary

MicroSourcing International is seeking a Customer Service Representative – Healthcare to support patients and members with inquiries on healthcare services, insurance coverage, benefits, claims, and billing. The role requires strong English communication, problem solving, and a customer-first mindset.

Work is onsite in Eastwood, Libis, Quezon City with a night shift. The company emphasizes growth, inclusive culture, and opportunities for continuous learning, with competitive rewards including

Qualifications

• At least 1 year of experience in a BPO or customer service environment.
• Excellent verbal and written English communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Basic computer proficiency and familiarity with CRM or healthcare-related systems.
• Willingness to work night shifts aligned with US business hours.
• Willingness to work onsite or in a hybrid setup, depending on business requirements.

Responsibilities

• Handle inbound and outbound calls, emails, and other customer inquiries related to healthcare services.
• Assist patients and members with questions about insurance eligibility, benefits, claims, billing, and coverage.
• Provide accurate information regarding healthcare policies, procedures, and account updates.
• Coordinate with healthcare providers, insurance companies, and internal departments to resolve customer concerns.
• Accurately document customer interactions, inquiries, and resolutions in the appropriate systems.
• Follow established workflows, service-level agreements (SLAs), and quality standards.
• Handle sensitive patient information in compliance with HIPAA and applicable data privacy requirements.
• Escalate complex issues to the appropriate department when necessary.

Skills

Verbal English

Written English

Customer service

Problem solving

Interpersonal skills

Multitasking

CRM familiarity

Night shifts

Onsite/Hybrid

Tools

CRM systems

Job description

Position:

Customer Service Representative - Healthcare

Location:

Eastwood, Libis. Quezon City

Work setup & shift:

Onsite, Night shift

Competitive Rewards:

Enjoy above-market compensation, healthcare coverage on Day 1 for you and one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit:

Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony:

Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth:

Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork:

Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

A Customer Service Representative – Healthcare provides assistance to patients and members by addressing inquiries related to healthcare services, insurance coverage, benefits, claims, and billing. The ideal candidate has strong communication skills, excellent problem-solving abilities, and a genuine commitment to delivering quality customer service while handling confidential healthcare

Specifically, You Will

• Handle inbound and outbound calls, emails, and other customer inquiries related to healthcare services.
• Assist patients and members with questions about insurance eligibility, benefits, claims, billing, and coverage.
• Provide accurate information regarding healthcare policies, procedures, and account updates.
• Coordinate with healthcare providers, insurance companies, and internal departments to resolve customer concerns.
• Accurately document customer interactions, inquiries, and resolutions in the appropriate systems.
• Follow established workflows, service-level agreements (SLAs), and quality standards.
• Handle sensitive patient information in compliance with HIPAA and applicable data privacy requirements.
• Escalate complex issues to the appropriate department when necessary.

What You Need

Non-negotiables

• At least 1 year of experience in a BPO or customer service environment.
• Excellent verbal and written English communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Basic computer proficiency and familiarity with CRM or healthcare-related systems.
• Willingness to work night shifts aligned with US business hours.
• Willingness to work onsite or in a hybrid setup, depending on business requirements.

Preferred Skills/expertise

• Experience handling healthcare, medical insurance, healthcare claims, or patient support accounts.
• Experience supporting US healthcare accounts.
• Knowledge of medical terminology, insurance eligibility, benefits verification, and claims processing.
• Familiarity with HIPAA guidelines and healthcare data privacy practices.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply