Customer Experience Pro — World-Class Support

TaskUs; Las Piñas; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Fun and inclusive workplace

Job summary

TaskUs is seeking a Customer Care Specialist in the Philippines to deliver outstanding service across phone, email, and live chat. You will resolve inquiries, document interactions, and collaborate with internal teams to ensure customer satisfaction and adherence to client guidelines.

The role emphasizes English proficiency, reliable problem-solving, and a customer-centric approach in a fast-paced BPO environment. Competitive compensation and benefits accompany growth opportunities.

Qualifications

• Basic computer literacy across Windows/Mac OS and Office apps.
• Proficiency with Zendesk and Slack for customer support.
• Fluent in English, both spoken and written.
• High school graduate with strong communication skills.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries and resolving issues.
• Research and provide accurate responses via phone, email, and live chat.
• Navigate documentation to offer world-class support and escalate when needed.
• Document interactions and adhere to SOPs and client KPIs.
• Collaborate with teammates and other departments to resolve issues.

Skills

Windows OS

Mac OS

Microsoft Office

Google Apps

Zendesk

Slack

English fluency

Education

High school diploma

Tools

Zendesk

Slack

Job description

TaskUs is seeking a Customer Care Specialist in the Philippines to deliver outstanding service across phone, email, and live chat. You will resolve inquiries, document interactions, and collaborate with internal teams to ensure customer satisfaction and adherence to client guidelines.

The role emphasizes English proficiency, reliable problem-solving, and a customer-centric approach in a fast-paced BPO environment. Competitive compensation and benefits accompany growth opportunities.