Customer Care Specialist: World‑Class Support

TaskUs; Imus; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Professional growth opportunities

Job summary

TaskUs, a global provider of outsourced digital services, is hiring a Customer Care Specialist in the Philippines. You will deliver world-class service via phone, email, and live chat, resolving inquiries and maintaining high satisfaction in line with client KPIs.

The role emphasizes empathy, problem solving, teamwork, and adaptability. You will join a People First culture with competitive salaries, comprehensive benefits, and opportunities for professional growth across multiple functions

Qualifications

• Proficient in Windows, MacOS, MS Office and Google apps.
• Familiar with Zendesk, Slack and internal troubleshooting tools.
• Fluent in English (reading and writing).
• Must be at least a high school graduate.

Responsibilities

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels.
• Navigate internal and external documentation and resources to provide world class service.
• Identify and escalate priority or unresolved issues to appropriate internal teams.
• Route calls to the appropriate resources and document all customer interactions according to SOPs.
• Identify, troubleshoot, and communicate emerging trends and patterns in issues.
• Adhere to KPIs, guidelines and company policies to ensure consistent service delivery.
• Collaborate with team members and other departments to resolve customer issues and promote teamwork.

Skills

Communication

Problem solving

Team player

Adaptable

Empathetic

Education

High school graduate

Tools

Zendesk

Slack

Internal troubleshooting tools

Job description

TaskUs, a global provider of outsourced digital services, is hiring a Customer Care Specialist in the Philippines. You will deliver world-class service via phone, email, and live chat, resolving inquiries and maintaining high satisfaction in line with client KPIs.

The role emphasizes empathy, problem solving, teamwork, and adaptability. You will join a People First culture with competitive salaries, comprehensive benefits, and opportunities for professional growth across multiple functions