Customer Care Specialist: World‑Class Support & Growth

TaskUs; Tagbilaran; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Inclusive workplace

Job summary

TaskUs in the Philippines is seeking a Customer Care Specialist to deliver world-class service and support to our clients. You will handle inquiries with accuracy, courtesy, and efficiency on every call, email, or chat, and strive to exceed performance metrics.

The role requires English fluency, familiarity with Zendesk or similar tools, and a high school diploma. You will collaborate with teammates and other departments to resolve issues, document interactions, and uphold TaskUs' People First

Qualifications

• Proficient with Windows, Mac OS, Microsoft Office and Google apps.
• Fluent in English with strong reading and writing skills.
• Experience with customer support software (e.g., Zendesk) and live chat.

Responsibilities

• Deliver exceptional customer service via inquiries, issues, and satisfaction.
• Respond to inquiries via phone, email, and live chat.
• Navigate docs to provide accurate, timely answers.
• Escalate priority issues to relevant internal teams.
• Document interactions per standard operating procedures.
• Maintain professionalism per client quality guidelines.

Skills

Windows OS

Mac OS

Microsoft Office

Google Apps

Zendesk

Slack

English fluency

Education

High school diploma

Tools

Zendesk

Slack

Job description

TaskUs in the Philippines is seeking a Customer Care Specialist to deliver world-class service and support to our clients. You will handle inquiries with accuracy, courtesy, and efficiency on every call, email, or chat, and strive to exceed performance metrics.

The role requires English fluency, familiarity with Zendesk or similar tools, and a high school diploma. You will collaborate with teammates and other departments to resolve issues, document interactions, and uphold TaskUs' People First