Customer Care Specialist: World‑Class Support & Growth

LizardBear Tasking, Inc. (PEZA); Angeles; Remote; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Fun and inclusive workplace

Job summary

TaskUs in the Philippines is hiring a Customer Care Specialist to deliver world-class service to our clients via phone, email, and chat. You will resolve inquiries promptly, document interactions, and uphold the client’s quality expectations.

You will participate in training, contribute to continuous improvement, and work with multiple departments to ensure consistent service. Ideal candidates are fluent in English, tech-savvy with Windows/MacOS and Office, familiar with Zendesk and Slack, and

Qualifications

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications.
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues.
• Fluent in the English language, as well as reading and writing in English.
• Must be at least a high school graduate.

Responsibilities

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels.
• Navigate internal and external documentation and resources to provide world-class service.
• Identify and elevate priority or unresolved issues to appropriate internal teams.
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues.
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client.
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service.
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
• Participate in all mandated internal and external training and/or seminars.
• Get to know, understand, and comply with TaskUs’ policies and procedures.

Skills

Windows OS

Apple OS

Microsoft Office

Google applications

Education

High school graduate

Tools

Zendesk

Slack

Job description

TaskUs in the Philippines is hiring a Customer Care Specialist to deliver world-class service to our clients via phone, email, and chat. You will resolve inquiries promptly, document interactions, and uphold the client’s quality expectations.

You will participate in training, contribute to continuous improvement, and work with multiple departments to ensure consistent service. Ideal candidates are fluent in English, tech-savvy with Windows/MacOS and Office, familiar with Zendesk and Slack, and