Customer Experience Champion - Flexible Hours & Growth

TDCX Group; Hinoba-an; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Remuneration and perks

Medical coverage

World-class workspaces

Learning & development

Direct public transport access

Job summary

TDCX Group in the Philippines seeks a Quality Manager to oversee customer service quality across channels. You will ensure first-contact resolution, coordinate with service partners, and drive process improvements to enhance customer satisfaction and operational excellence.

The role requires strong communication, leadership, and the ability to work with multiple systems in a fast-paced BPO environment. A commitment to continuous improvement and meeting service standards is essential.

Qualifications

• Bachelor’s degree or higher in any field.
• Preferably 2 years in related field; fresh grads welcome.
• Strong verbal and written English communication.
• Excellent listening and empathy with customers.
• Able to work with multiple systems and learn quickly.

Responsibilities

• Provide excellent support experience across channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and follow-up with service partners.
• Provide feedback to improve tools, resources, and procedures.
• Deliver high customer satisfaction and build sustainable relationships.
• Carry out duties to support the Quality Management System.

Skills

Communication

Time management

Multitasking

Phone etiquette

Education

Diploma/Advanced/Higher/Graduate Diploma/Bachelor's Degree

Job description

TDCX Group in the Philippines seeks a Quality Manager to oversee customer service quality across channels. You will ensure first-contact resolution, coordinate with service partners, and drive process improvements to enhance customer satisfaction and operational excellence.

The role requires strong communication, leadership, and the ability to work with multiple systems in a fast-paced BPO environment. A commitment to continuous improvement and meeting service standards is essential.