Customer Experience & Digital Sales Specialist

Globe Telecom; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a Customer Service and Sales professional to support digital channels and in-person interactions. You will assist customers on their journey, handle sales and service needs, and ensure smooth transactions.

The role requires a Bachelor's degree, 3–5 years in sales or customer-facing roles, and comfort with shifts including weekends and holidays. Proficiency with CRM tools, POS systems, and online platforms is preferred.

Qualifications

• Bachelor's Degree required.
• 3–5 years of sales and customer-facing experience.
• Willing to work shifts including weekends and holidays.
• Basic technical proficiency with CRM tools, POS systems, or online platforms.
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Active listening

Problem solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

Globe Telecom in the Philippines is seeking a Customer Service and Sales professional to support digital channels and in-person interactions. You will assist customers on their journey, handle sales and service needs, and ensure smooth transactions.

The role requires a Bachelor's degree, 3–5 years in sales or customer-facing roles, and comfort with shifts including weekends and holidays. Proficiency with CRM tools, POS systems, and online platforms is preferred.