Customer Experience Lead - Global Logistics

Maersk Mexico

Pasig

On-site

PHP 800,000 - 1,200,000

Full time

4 days ago

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Job summary

Maersk is seeking a senior Customer Service leader to oversee all customer-facing activities within a small/medium cluster, ensuring a consistently high-quality experience for new and existing customers. You will drive relationships, understand customer needs, and contribute to continuous improvement within a global logistics environment.

The role requires at least 5 years of leadership in CS, experience in shipping/logistics, and strong English communication skills.

Qualifications

At least 5 years of strong leadership experience in Customer Service.
Relevant experience in Shipping, Supply Chain, Logistics or BPO operations.
Performance and Change Management skills.
Learning Competencies.
Talent Building skills.
Excellent English communication skills both in written and verbal.

Responsibilities

Ensures consistent delivery in line with the brand.
Contributes to the Commercial Pipeline Management.
Drives and builds strong relationships with customers.
Plans and deploys the understanding of customers' businesses and needs to the Customer Experience Organisation.
Reviews team performance and identifies issues to provide better service.
Drives continuous improvement opportunities and Change management.
Delivers agreed sales targets based on quote follow up and assigned internal sales customers.
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster.