Global Customer Experience Specialist

Damco Spain SL; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Maersk is seeking a Customer Experience professional to manage onboarding, relationships, and end-to-end shipment processes in a global logistics environment. The role involves handling inquiries, coordinating with offshore and local teams, and ensuring smooth cargo execution while maintaining high customer satisfaction.

Ideal candidates have a 4-year degree (logistics preferred) and at least 2 years in customer service within shipping or forwarding.

Qualifications

• Graduate of any 4-year bachelor's degree (preferably Logistics/Customs Administration).
• At least two (2) years’ experience in customer service transactions and dealing with direct customers in shipping/forwarding/supply chain industries.
• Excellent Spanish and English communication skills both written and verbal.
• Knowledge of Salesforce/ SAP and MS Excel is an advantage.

Responsibilities

• Case management and customer onboarding and relationship management.
• Contract and dispute management, and more.
• Assist customers with their issues, coordinating with local or overseas co-workers for prompt handling of exceptions.
• Deliver a positive customer experience and ensure end-to-end shipment lifecycle execution with internal teams.

Skills

Spanish communication

English communication

Customer service

Education

Bachelor's degree

Logistics/Customs Administration

Tools

Salesforce

SAP

MS Excel

Job description

Maersk is seeking a Customer Experience professional to manage onboarding, relationships, and end-to-end shipment processes in a global logistics environment. The role involves handling inquiries, coordinating with offshore and local teams, and ensuring smooth cargo execution while maintaining high customer satisfaction.

Ideal candidates have a 4-year degree (logistics preferred) and at least 2 years in customer service within shipping or forwarding.