Ocean Customer Experience Manager | Global Logistics

A.P. Moller - Maersk

Pasig

Presencial

PHP 900 000 - 1 300 000

Tempo integral

Há 2 dias

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Resumo da oferta

Maersk is seeking an experienced leader to oversee customer facing activities in a mid-size cluster. You will drive delivery quality, build relationships, and align customer insights with the Customer Experience Organisation.

The role requires strong leadership in Customer Service and relevant shipping/logistics experience, with excellent English communication and a midshift schedule in Metro Manila. Join Maersk to contribute to a high-standard customer experience, collaborate with global teams,

Qualificações

At least 5 years of strong leadership experience in Customer Service.
Relevant experience in Shipping, Supply Chain, Logistics or BPO operations.
Performance and Change Management skills.
Excellent English communication skills both in written and verbal.

Responsabilidades

Ensures consistent delivery in line with the brand.
Contributes to the Commercial Pipeline Management.
Drives and builds strong relationships with customers.
Plans and deploys the understanding of customers' businesses and needs to the Customer Experience Organisation.
Reviews team performance and identifies issues in order to provide a better service.
Drives overall continuous improvement opportunities and Change management.
Delivers agreed sales targets based on quote follow up and assigned internal sales customers ensuring a focus on segmentation drivers.
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster.