Customer Experience & Digital Sales Agent — Zamboanga

Globe Telecom; Taguig; On-site; PHP 300,000 - 460,000; Full time

Job summary

Globe Telecom in Taguig seeks a customer-focused professional to guide customers through digital channels, handle sales and service needs, and process applications and transactions efficiently.

The role requires strong communication and problem-solving skills, with the ability to use CRM tools and POS systems. Shifts may include weekends and holidays, and a Bachelor's degree with 3–5 years of experience is preferred.

Qualifications

• Bachelor's degree holder.
• 3–5 years in sales and customer-facing roles.
• Willing to work in shifts including weekends/holidays.
• Proficient with CRM tools, POS systems, or online platforms.
• Strong interpersonal and communication skills.
• Problem-solving ability.

Responsibilities

• Assist customers’ journey with digital channels through in-person education.
• Attend to sales and service needs of customers.
• Approve and process sales and services applications and transactions in the system.
• Process payments for bills, purchases, and other transactions.

Skills

Interpersonal skills

Communication skills

Active listening

Problem solving

Sales experience

Education

Bachelor's degree

Tools

CRM tools

POS systems

Online platforms

Job description

Globe Telecom in Taguig seeks a customer-focused professional to guide customers through digital channels, handle sales and service needs, and process applications and transactions efficiently.

The role requires strong communication and problem-solving skills, with the ability to use CRM tools and POS systems. Shifts may include weekends and holidays, and a Bachelor's degree with 3–5 years of experience is preferred.