Customer Experience Ambassador Zamboanga

Globe Telecom; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe Telecom is seeking a customer-focused professional to support sales, service, and digital channel assistance. You will guide customers through their journey, address inquiries, and help complete transactions with accuracy.

The role emphasizes strong communication and problem-solving skills, with flexible shifts including weekends and holidays to meet customer demand. Join Globe's mission to deliver superior service and value.

Qualifications

• Bachelor's degree required and graduate status preferred.
• 3–5 years of experience in sales and customer-facing roles is desirable.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency with common business tools (CRM, POS, online platforms).
• Strong interpersonal, communication, and active listening skills; good problem-solving ability.

Responsibilities

• Assist customers’ journey in using digital channels through face-to-face digital assistance or education.
• Attend to sales and service needs of customers.
• Approve and process sales and service applications in the system.
• Process payments for bills, purchases and other transactions.

Skills

Interpersonal skills

Communication

Active listening

Problem solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

\"Customer Service, Digital, Sales Experience, and Inventory Management\"

JOIN OUR TALENT COMMUNITY!

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education


• Attends to sales and service needs of customers


• Approves and processes sales and services applications and transactions in the system


• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)


• Preferably with 3-5 years of experience in sales and customer-facing role;


• Willing to work in a variety of shifts including weekends and holidays;


• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);


• Strong interpersonal, communication, and active listening skills;


• Proficiency in problem solving


• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Requirements: