Customer Experience Ambassador Zamboanga

Globe Telecom; Taguig; On-site; PHP 300,000 - 460,000; Full time

Job summary

Globe Telecom in Taguig seeks a customer-focused professional to guide customers through digital channels, handle sales and service needs, and process applications and transactions efficiently.

The role requires strong communication and problem-solving skills, with the ability to use CRM tools and POS systems. Shifts may include weekends and holidays, and a Bachelor's degree with 3–5 years of experience is preferred.

Qualifications

• Bachelor's degree holder.
• 3–5 years in sales and customer-facing roles.
• Willing to work in shifts including weekends/holidays.
• Proficient with CRM tools, POS systems, or online platforms.
• Strong interpersonal and communication skills.
• Problem-solving ability.

Responsibilities

• Assist customers’ journey with digital channels through in-person education.
• Attend to sales and service needs of customers.
• Approve and process sales and services applications and transactions in the system.
• Process payments for bills, purchases, and other transactions.

Skills

Interpersonal skills

Communication skills

Active listening

Problem solving

Sales experience

Education

Bachelor's degree

Tools

CRM tools

POS systems

Online platforms

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

"Customer Service, Digital, Sales Experience, and Inventory Management"

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role;
• Willing to work in a variety of shifts including weekends and holidays;
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);
• Strong interpersonal, communication, and active listening skills;
• Proficiency in problem solving
• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.