Customer Experience Champion - Digital & Sales Shifts

Globe Telecom; Taguig; On-site; PHP 335,000 - 614,000; Full time

Job summary

Globe Telecom is seeking a customer-focused professional to support our digital and retail channels. You will engage customers, assist them through digital channels, and help drive sales while ensuring service quality.

The role involves handling transactions, processing applications in the system, and collaborating with teams across departments. Weekend and holiday shifts may be required, with opportunities to grow in a dynamic, inclusive workplace.

Qualifications

• Bachelor's degree required.
• 3-5 years in sales and customer-facing roles preferred.
• Willing to work weekends and holidays.
• Strong communication and active listening skills.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Customer service

Sales experience

CRM tools

POS systems

Interpersonal skills

Active listening

Problem solving

Education

Bachelor's degree

Tools

CRM tools

POS systems

Online platforms

Job description

Globe Telecom is seeking a customer-focused professional to support our digital and retail channels. You will engage customers, assist them through digital channels, and help drive sales while ensuring service quality.

The role involves handling transactions, processing applications in the system, and collaborating with teams across departments. Weekend and holiday shifts may be required, with opportunities to grow in a dynamic, inclusive workplace.