Customer Experience Champion — Digital Help & Sales

Globe; Marikina; Presencial; PHP 180 000 - 300 000; Tempo integral

Resumo da oferta

Globe is a leading Philippine telecommunications company delivering cellular, broadband and mobile data services. The role focuses on creating positive experiences for Globe customers by assisting with products, resolving issues, and guiding them through digital channels.

You will handle sales and service requests, process applications and transactions in the system, and support customers in billing and payments, contributing to a seamless customer journey.

Responsabilidades

• Creating a positive and memorable experience for Globe customers by assisting, recommending Globe products and services to meet their needs and/or resolving issues
• Assist customers’ journey in using digital channels via face to face digital user assistance or education
• Attend to sales and service needs of customers
• Approve and process sales and services applications and transactions in the system
• Process payments for bills, purchases, and other transactions

Descrição da oferta de emprego

Globe is a leading Philippine telecommunications company delivering cellular, broadband and mobile data services. The role focuses on creating positive experiences for Globe customers by assisting with products, resolving issues, and guiding them through digital channels.

You will handle sales and service requests, process applications and transactions in the system, and support customers in billing and payments, contributing to a seamless customer journey.