Customer Experience Advocate

Globe Telecom, Inc.; Dagupan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe Telecom, Inc. in the Philippines seeks a customer-focused teammate to create positive, memorable experiences by assisting customers, recommending Globe products and resolving their issues.

You will guide customers through digital channels, attend to sales and service needs, approve and process applications in the system, and handle payments for bills, purchases, and other transactions, contributing to a smooth and satisfying customer journey.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Telecom, Inc. in the Philippines seeks a customer-focused teammate to create positive, memorable experiences by assisting customers, recommending Globe products and resolving their issues.

You will guide customers through digital channels, attend to sales and service needs, approve and process applications in the system, and handle payments for bills, purchases, and other transactions, contributing to a smooth and satisfying customer journey.