Customer Experience Champion & Solutions Guide

Globe; Bacoor; On-site; PHP 201,000 - 290,000; Full time

Job summary

Globe Telecom, Inc. (Globe) is seeking a customer service-focused professional to assist customers with digital channels and in-person guidance. The role includes addressing sales and service needs, processing applications and transactions, and handling bill payments and purchases.

The position emphasizes delivering positive customer experiences and educating customers on Globe products and services to meet their needs, while upholding Globe's commitment to inclusive hiring and equal opportunity.

Responsibilities

• Assists customers' journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Telecom, Inc. (Globe) is seeking a customer service-focused professional to assist customers with digital channels and in-person guidance. The role includes addressing sales and service needs, processing applications and transactions, and handling bill payments and purchases.

The position emphasizes delivering positive customer experiences and educating customers on Globe products and services to meet their needs, while upholding Globe's commitment to inclusive hiring and equal opportunity.