Customer Experience Advocate — In-Store & Digital

Globe; Nueva Ecija; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe Telecom, Inc. is a leading telecommunications company in the Philippines, delivering cellular, broadband and mobile data services.

We create wonderful experiences for customers by providing assistance, recommendations on Globe products and services, and resolving issues to meet their needs. In this role you will assist customers through digital channels, attend to sales and service needs, process applications and transactions, and handle payments for bills and purchases, in a

Responsibilities

• Assists customers' journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Telecom, Inc. is a leading telecommunications company in the Philippines, delivering cellular, broadband and mobile data services.

We create wonderful experiences for customers by providing assistance, recommendations on Globe products and services, and resolving issues to meet their needs. In this role you will assist customers through digital channels, attend to sales and service needs, process applications and transactions, and handle payments for bills and purchases, in a