Iloilo Customer Experience Champion

Globe Telecom; Iloilo; Presencial; PHP 167.000 - 279.000; Jornada completa

Descripción de la vacante

Globe Telecom is hiring to create a positive, memorable experience for customers by offering guidance on Globe products and services and resolving issues. The role focuses on assisting customers in digital channels and supporting sales and service needs within a dynamic environment.

Responsibilities include guiding customers through digital journeys, processing applications and payments, and ensuring smooth service interactions. Equal opportunity practices apply throughout the hiring process.

Formación

• Customer-focused professional with strong communication.
• Experience handling sales and service requirements.
• Familiarity with digital channels and customer journeys.

Responsabilidades

• Assist customers’ journey in using digital channels via face-to-face digital user assistance or education.
• Attend to sales and service needs of customers.
• Approve and process sales and services applications and transactions in the system.
• Process payments for bills, purchases, and other transactions.

Conocimientos

Customer service

Sales

Digital channels

Descripción del empleo

Globe Telecom is hiring to create a positive, memorable experience for customers by offering guidance on Globe products and services and resolving issues. The role focuses on assisting customers in digital channels and supporting sales and service needs within a dynamic environment.

Responsibilities include guiding customers through digital journeys, processing applications and payments, and ensuring smooth service interactions. Equal opportunity practices apply throughout the hiring process.