Customer Experience Champion

VXI Global Solutions; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a customer-focused professional to join our busy contact center. You’ll engage with customers across telephone, email, chat and social media, providing timely, accurate information and solutions.

Responsibilities include documenting interactions, escalating issues per SOP, maintaining attendance, and upholding the highest standards of integrity and professionalism in every exchange.

Responsibilities

• Respond to customer inquiries via telephone, email, chat, social media and other mediums.
• Provide exceptional service to customers during each interaction.
• Address customer concerns and provide solutions.
• Escalate issues to management per SOP.
• Document each customer interaction according to SOP.
• Maintain an excellent on-time attendance record.
• Adhere to QA guidelines and SOPs.
• Act with integrity and professionalism in every interaction.

Job description

VXI Global Solutions in the Philippines is seeking a customer-focused professional to join our busy contact center. You’ll engage with customers across telephone, email, chat and social media, providing timely, accurate information and solutions.

Responsibilities include documenting interactions, escalating issues per SOP, maintaining attendance, and upholding the highest standards of integrity and professionalism in every exchange.