Customer Experience Champion — Growth-Minded Team

VXI Global Holdings B.V. (Philippines); Santa Clara; On-site; PHP 223,000 - 312,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to engage with customers across multiple channels, delivering helpful, timely support in a fast-paced environment.

You will follow SOPs, document interactions, and escalate issues when needed, all while upholding the highest standards of integrity and professionalism. Join a team that values growth, enthusiasm, and exceptional service.

Qualifications

• Respond to customer inquiries via telephone, email, chat, social media according to team requirements.
• Provide exceptional service during each interaction.
• Address customer concerns and provide solutions.
• Escalate problematic customer issues to management according to standard operating procedures.
• Properly document each customer interaction according to company standard operating procedures.
• Maintain an excellent on-time attendance record (schedule adherence).
• Adhere to company quality assurance guidelines and standard operating procedures.
• Act with the highest levels of integrity and professionalism in each customer interaction.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Provide exceptional service in every interaction.
• Address concerns and provide effective solutions.
• Escalate issues to management per SOP.
• Document interactions according to SOP.

Skills

Customer service

Communication

Problem solving

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to engage with customers across multiple channels, delivering helpful, timely support in a fast-paced environment.

You will follow SOPs, document interactions, and escalate issues when needed, all while upholding the highest standards of integrity and professionalism. Join a team that values growth, enthusiasm, and exceptional service.