Customer Experience Specialist

VXI Global Holdings B.V. (Philippines); Angeles; On-site; PHP 268,000 - 446,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to respond to inquiries via phone, email or chat. The role emphasizes delivering exceptional service, addressing customer concerns, and adhering to company guidelines and procedures to ensure quality interactions.

The successful candidate will document interactions accurately, maintain strong attendance, and uphold integrity and professionalism in every engagement.

Responsibilities

• Respond to customer inquiries via phone, email or chat.
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to respond to inquiries via phone, email or chat. The role emphasizes delivering exceptional service, addressing customer concerns, and adhering to company guidelines and procedures to ensure quality interactions.

The successful candidate will document interactions accurately, maintain strong attendance, and uphold integrity and professionalism in every engagement.