Customer Experience Specialist - Growth & Impact

VXI Global Solutions; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

VXI Global Solutions Manila is seeking a motivated Customer Service Representative to connect with customers across phone, email, chat, and social media. You will resolve questions, guide interactions, and document exchanges in line with our procedures.

Join a fast-paced team that values integrity, dependable attendance, and quality service. You'll work with enthusiastic colleagues, follow SOPs, and escalate issues when needed to ensure a smooth customer experience.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions Manila is seeking a motivated Customer Service Representative to connect with customers across phone, email, chat, and social media. You will resolve questions, guide interactions, and document exchanges in line with our procedures.

Join a fast-paced team that values integrity, dependable attendance, and quality service. You'll work with enthusiastic colleagues, follow SOPs, and escalate issues when needed to ensure a smooth customer experience.