Customer Experience Champion

VXI Global Solutions; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

VXI Global Solutions in Manila is seeking customer service professionals to respond to inquiries across telephone, email, chat, and social media while following team requirements.

You will provide exceptional service, address customer concerns, document interactions, escalate when needed, and maintain punctual attendance and adherence to quality standards in every customer interaction.

Responsibilities

• Respond to customer inquiries via telephone, email, chat, social media and other mediums according to assigned team requirements
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions in Manila is seeking customer service professionals to respond to inquiries across telephone, email, chat, and social media while following team requirements.

You will provide exceptional service, address customer concerns, document interactions, escalate when needed, and maintain punctual attendance and adherence to quality standards in every customer interaction.