Customer Experience Champion

VXI Global Solutions; Angeles; On-site; PHP 201,000 - 312,000; Full time

Job summary

VXI Global Solutions in Angeles, Philippines, is seeking customer service professionals to join our support teams. You will be responsible for handling inquiries across multiple channels and providing solutions with a strong focus on customer satisfaction.

Join a dynamic team where attendance, professionalism, and adherence to procedures are critical to delivering consistent, quality service to customers every day.

Responsibilities

• Respond to customer inquiries via telephone, email, chat, social media and other channels
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding service delivery and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions in Angeles, Philippines, is seeking customer service professionals to join our support teams. You will be responsible for handling inquiries across multiple channels and providing solutions with a strong focus on customer satisfaction.

Join a dynamic team where attendance, professionalism, and adherence to procedures are critical to delivering consistent, quality service to customers every day.