Customer Experience Specialist — Growth & Solutions

VXI Global Holdings B.V. (Philippines); Quezon City; On-site; PHP 396,000 - 474,000; Full time

Benefits offered by this job

Salary up to ₱39,000

Performance bonuses and incentives

Employee benefits

Career growth opportunities

Dynamic and supportive workEnvironment

Job summary

VXI Philippines is seeking a Customer Service Representative to join a dynamic, customer-focused team. You will interact with customers, understand their needs, provide effective solutions, and ensure a positive experience across telecommunications needs.

The role requires excellent verbal communication, a customer-focused attitude, and willingness to work on shifting schedules, including weekends and holidays. On-site position with opportunities for growth and benefits.

Qualifications

• Excellent verbal and interpersonal communication skills.
• Customer-focused and solutions-oriented.
• Confident and comfortable communicating with customers.

Responsibilities

• Interact with customers in a confident, professional, and courteous manner.
• Provide excellent customer service and support across various customer needs.
• Listen to customer concerns, identify issues, and provide effective solutions.
• Maintain accurate and professional communication throughout every customer interaction.
• Work on shifting schedules, including weekends and holidays, as required.

Skills

Verbal communication

Interpersonal skills

Customer-oriented

Education

High school diploma or college degree

Job description

VXI Philippines is seeking a Customer Service Representative to join a dynamic, customer-focused team. You will interact with customers, understand their needs, provide effective solutions, and ensure a positive experience across telecommunications needs.

The role requires excellent verbal communication, a customer-focused attitude, and willingness to work on shifting schedules, including weekends and holidays. On-site position with opportunities for growth and benefits.