Roadside Support and Customer Experience Specialist

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 279,000 - 391,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Customer Service Specialist to handle calls, solve issues, and promote products while maintaining data integrity. You will follow standard call flows, meet service targets, and strive for first-call resolutions.

The role requires strong English communication, customer service skills, and a proactive, adaptable mindset. Training and growth opportunities are provided in a team-oriented environment.

Qualifications

• Must be at least an SHS Graduate (Senior Highschool Graduate).
• Able to read, speak, and write English language proficiently to communicate with customers, comprehend and follow instructions

Responsibilities

• Resolve customer’s concern, promote product and client loyalty
• Follows and complies to prescribed Work flow /Call Flow
• May Up-sell/Upgrade individual products and product packages to existing customers depending on the need.
• Ensure that incoming telephone calls are answered in a timely and professional manner.
• Input the customer modification/sale onto a database thereby ensuring that the data entered is accurate.
• Overcome objections from customers, in order to turn the call around and transition to a sale
• Responsible for ensuring that primary matrices are met through effortless customer experience.
• Responsible in maintaining First call Resolutions
• Responsible to keep and uphold integrity in handling customer’s account information in each and every call

Skills

Communication Skills

Customer Service Skills

Listening Skills

Analytical or Problem Solving Skills

Technical Skills

Highly Motivated

Personal Effectiveness

Team Work

Flexibility

Integrity

Persuasiveness

Stress Tolerance

Quality Orientation

Education

Senior High School Graduate

Job description

VXI Global Holdings B.V. (Philippines) is seeking a Customer Service Specialist to handle calls, solve issues, and promote products while maintaining data integrity. You will follow standard call flows, meet service targets, and strive for first-call resolutions.

The role requires strong English communication, customer service skills, and a proactive, adaptable mindset. Training and growth opportunities are provided in a team-oriented environment.