Customer Experience Specialist for Growth & Impact

VXI Global Holdings B.V. (Philippines); Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to respond to inquiries via telephone, email, chat, social media, and other channels, following team requirements.

You will deliver exceptional service in every interaction, document interactions per SOPs, and maintain schedule adherence while upholding quality guidelines and integrity in all dealings. If you enjoy growth and working with enthusiastic teammates, this role offers opportunities in a fast-paced,

Qualifications

• Customer service experience is implied by job responsibilities.
• Ability to handle inquiries across multiple channels.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Skills

Customer service

Multichannel support

Communication skills

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to respond to inquiries via telephone, email, chat, social media, and other channels, following team requirements.

You will deliver exceptional service in every interaction, document interactions per SOPs, and maintain schedule adherence while upholding quality guidelines and integrity in all dealings. If you enjoy growth and working with enthusiastic teammates, this role offers opportunities in a fast-paced,