Customer Experience Champion — Support & Solutions

VXI Global Holdings B.V. (Philippines); Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service representative to respond to inquiries across phone, email, chat and social media, per team requirements.

You will deliver exceptional service in every interaction, address concerns with clear solutions, document details per procedures, and escalate when needed, while maintaining attendance and quality standards.

The role emphasizes professionalism, integrity, and teamwork to uphold the company’s trusted service.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer service representative to respond to inquiries across phone, email, chat and social media, per team requirements.

You will deliver exceptional service in every interaction, address concerns with clear solutions, document details per procedures, and escalate when needed, while maintaining attendance and quality standards.

The role emphasizes professionalism, integrity, and teamwork to uphold the company’s trusted service.