Customer Experience Champion

Ubiquity; Iloilo City; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Career development programs

People-first culture

Dynamic work environment

Job summary

Ubiquity Global Services, Inc. is seeking a Customer Service Representative in Iloilo City, Philippines. This role embodies Ubiquity's mantra of Head, Heart, Hustle by providing exceptional service through expertise and empathy. Responsibilities include handling inquiries through various channels, troubleshooting, and meeting performance metrics. Ideal candidates should have at least a high school diploma and strong communication skills. Join a people-first culture that values career development and recognizes hard work.

Qualifications

• Minimum education requirement is high school or senior high school graduation.
• Experience in BPO is preferred but not mandatory.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism.
• Troubleshoot customer issues and provide effective resolutions.
• Meet or exceed key performance metrics for customer service.

Skills

Exceptional communication skills

Problem-solving ability

Ability to work under pressure

Adaptability to new tools and technologies

Education

High school or senior high school graduate

Job description

Ubiquity Global Services, Inc. is seeking a Customer Service Representative in Iloilo City, Philippines. This role embodies Ubiquity's mantra of Head, Heart, Hustle by providing exceptional service through expertise and empathy. Responsibilities include handling inquiries through various channels, troubleshooting, and meeting performance metrics. Ideal candidates should have at least a high school diploma and strong communication skills. Join a people-first culture that values career development and recognizes hard work.