Iloilo - Customer Service Representative (Open)

Ubiquity Global Services, Inc.; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Career development programs

People-first culture

Dynamic work environment

Job summary

Ubiquity Global Services, Inc. is seeking a Customer Service Representative in Iloilo City, Philippines. This role embodies Ubiquity's mantra of Head, Heart, Hustle by providing exceptional service through expertise and empathy. Responsibilities include handling inquiries through various channels, troubleshooting, and meeting performance metrics. Ideal candidates should have at least a high school diploma and strong communication skills. Join a people-first culture that values career development and recognizes hard work.

Qualifications

• Minimum education requirement is high school or senior high school graduation.
• Experience in BPO is preferred but not mandatory.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism.
• Troubleshoot customer issues and provide effective resolutions.
• Meet or exceed key performance metrics for customer service.

Skills

Exceptional communication skills

Problem-solving ability

Ability to work under pressure

Adaptability to new tools and technologies

Education

High school or senior high school graduate

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.
  • Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
  • Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
  • Continuously learn about our products, services, and processes to enhance the customer experience.
• Heart: Build meaningful connections with every interaction.
  • Show genuine care and empathy in addressing customer needs and concerns.
  • Foster a positive experience by being a brand ambassador for Ubiquity's people‑centric culture.
  • Uphold our commitment to diversity, inclusion, and respect in all communications.
• Hustle: Demonstrate resilience and a drive to deliver excellence.
  • Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
  • Adapt to challenges with a proactive mindset and a solutions‑oriented approach.
  • Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For:

• At least a high school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people‑first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast‑paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!