Cagayan de Oro - Customer Service Representative (Open)

Ubiquity Global Services, Inc.; Cagayan de Oro; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Career development programs

People-first culture

Support for aspirations

Job summary

Ubiquity Global Services, Inc. in Cagayan de Oro is hiring a Customer Service Representative to handle customer inquiries professionally. Applicants should have exceptional communication skills and ideally some experience in BPO, although training will be provided. The role involves troubleshooting and providing solutions while meeting performance metrics. Ubiquity values a people-centric culture and offers career development programs, aiming to create a community invested in each employee's success.

Qualifications

• Must possess exceptional verbal and written communication skills.
• Ability to handle customer inquiries with professionalism and accuracy.
• Prior customer service experience is a plus but not required.

Responsibilities

• Provide accurate, efficient, and personalized solutions to customers.
• Handle customer inquiries via phone, email, or chat.
• Meet or exceed key performance metrics such as response time.

Skills

Exceptional communication skills

Problem-solving

Ability to work under pressure

Adaptability

Education

High school or senior high school graduate

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do

Head

Use your expertise to provide accurate, efficient, and personalized solutions to our customers.

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

Heart

Build meaningful connections with every interaction.

• Show genuine care and empathy in addressing customer needs and concerns.
• Foster a positive experience by being a brand ambassador for Ubiquity's people‑centric culture.
• Uphold our commitment to diversity, inclusion, and respect in all communications.

Hustle

Demonstrate resilience and a drive to deliver excellence.

• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive mindset and a solutions‑oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For

• At least a high school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people‑first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast‑paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!